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CX is defined by the quality of the interaction that your clients have with your law firm.
What is Legal CX?
Legal CX is the white glove, red-carpet offering that CORE provides to your clients to ensure that they become loyal advocates of your law firm.
Legal CX Leads To Lower Retention Costs, More Client Referrals and Positive Client Reviews.
Typically law firms judge their success by how many cases they sign, and the amounts those cases settle for. These metrics only give us a static view of the state of affairs. In terms of building long term success, quality client experience has the greatest impact on client loyalty. The more loyal your clients are, the more likely they are to recommend your firm, leading to more retained cases, and long-term success.
Enhancing the client experience, while cementing the law firm’s brand, will ultimately turn clients into advocates and create long-term growth for your firm.
The NPS is the clearest method of determining your client’s willingness to promote your law firm.
The Legal CX process keeps your clients engaged through immediate, proactive, modern communications to ensure they have a positive experience with your law firm, turning them into repeat referral sources.
of clients terminate their relationship with their law firm.
of those clients do so within the first 30 days after retention.
of law firms collect client survey and Net Promoter Score data.
of new clients come from client referrals.
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